Our Customer Commitment

“Aside from the revenue cycle excellence, and top-notch customer service they provide to our patients, the client services are second to none.  Even prior to the consummation of the business relationship, the sales representative provided a high level of comfort.  And today, more than two years later, we are still awarded the same level of attention as we did from day one.  Credit Solutions was very easy to work with during implementation, providing as much or as little support as we required as the relationship developed, the operations department proactively identifies opportunities for improvement through constant feedback.  I am happy to recommend Credit Solutions as a revenue cycle partner”

- Extended Business Office Client Since 2010

“I would like to take this opportunity to personally recognize the exceptional relationship we have with Credit Solutions. At our hospital we had utilized another vendor prior to the exclusive use of Credit Solutions four months ago. Since that time our overall collections have increased by an outstanding 47%. In addition Patient complaints have been reduced drastically. The customer service that our Patients receive is always fair, compassionate, and professional. If you are in the market for a third party collection agency, I would HIGHLY recommend the services of Credit Solutions”

- Primary Bad Debt Client Since 2007

“During my years of employment at our hospital, I have worked with several collection agencies.  I have seen the good, the bad and the ugly as well.  I am writing to let you know how pleased I am and have been with the service our facility has been receiving from Credit Solutions.  It is a pleasure to work with the staff and every client request is done willingly and promptly.  It is obvious that Credit Solutions goals are a mirror of our facility and that gives me confidence in knowing they will work with our patients in every conceivable way to help them satisfy their debt while treating them with dignity”

- Critical Access Client Since 2007

“As you may imagine, collecting debt on hospital bills can be a delicate manner.  It can also be very difficult especially on older accounts.  Everyone at Credit Solutions consistently treats our patients fairly, compassionately and with the utmost respect.  We have never once received a complaint from a patient who has worked with their firm.  I am also pleased to say that their collection performance has exceeded our expectations.  If you are looking for a collection firm that can be effective and compassionate with your customers, I recommend you employ the team at Credit Solutions”

- Tertiary Bad Debt Client Since 2009

“Over the years our hospital business office staff has used various companies for their collection efforts.  Last year we moved half of our accounts to Credit Solutions to determine if a little competition in collections would help.  We have found our collections to almost double over the other agency.  Therefore, after six months of competition, we decided to turn over all accounts to Credit Solutions”

- Primary Bad Debt Client Since 2006

“Over the past 15 years I have ran into a lot of issues with many different collection agencies including poor percentages, poor communication and basically nothing to brag about.  Credit Solutions has shown us that collections can increase while treating our patients with dignity.  I highly recommend Credit Solutions without reservation.”

- Critical Access Client Since 2005

“Credit Solutions plays a vital role in the recovery of our bad debt needs by providing us a service of sustainability and customer service.  Shared goals and achievements include:

Successful Collection Goals

Minimal disruption to our daily operations

Outstanding customer service to our patients and community

Flexibility and responsiveness to our needs

It is a pleasure to have Credit Solutions as one of our business partners.”

- Primary Bad Debt Client Since 2010

“Credit Solutions has a very dedicated team of customer service agents.  Everyone there is extremely kind, courteous and knowledgeable about the collection industry.  They are very easy to work with and they simply get the job done!  I would highly recommend Credit Solutions to any organization that needs a collection agency”

- Primary Bad Debt Client Since 2003

“We have used many collection agencies in the past but Credit Solutions ranks at the top.  Their staff is always courteous and helpful when we call them with any questions or requests.  We would recommend them to anyone who wants their accounts handled in a professional and timely manner.  Our bad debt recovery percentages have gone up significantly with Credit Solutions since we switched to them.  We are currently using them exclusively and have no need to look elsewhere for help”

- Primary Bad Debt Client Since 2003