Employee Information and Performance Incentives
Training:
New employees who join our collection team take part in an extensive training program which includes but is not limited to FDCPA, HIPAA Compliance, technique and systems training.
All segments of training are covered through interactive tutorials, media and by Management. New employees are tested on their knowledge of FDCPA, HIPAA and Professional Telephone Collections Techniques and must achieve a perfect score before moving on to system training.
We also have the ability to route certain accounts to our collectors based on language, account number, balance or age, client ID, agent skill level and/or assignment, DNIS or other user-defined criteria.
Career Opportunities
Compensation:
Compensation varies depending on the amount of skill and expertise, level of education and area of expertise. Our collector positions receive a guaranteed base salary plus commissions based on debt recovery results. This approach allows them to share in the financial rewards of their efforts. Managers and Account Executives also have commission incentives tied to the revenue of their divisions. This management incentive emphasizes the importance of individual as well as team performance.
Employee Benefits:
Full health, dental, vision and life insurance benefits are available for all full time employees. Other benefits include Bereavement Leave, Paid Days Off, and Holiday Paid Time off.
Employee Recognition
Credit Solutions provides a working atmosphere that rewards the efforts of their debt recovery agency employees. Special competitions and recognitions are held throughout the year to promote a healthy and productive environment.
Professional Development:
Credit Solutions provides their employees with the opportunity to attend self-development seminars, motivational workshops and industry-related conferences free of charge. Training is ongoing to keep our team informed of the latest trends in debt collection and to respond to the unique needs of specific clients.
Performs administrative and office support activities for multiple supervisors. Duties may include fielding telephone calls, receiving and directing visitors, word processing, filing, and faxing. Extensive software skills are required, as well as Internet research abilities and strong communication skills. Other responsibilities include handling mail return, processing payment posting, and other duties as assigned.
The collection position involves handling inbound and outbound phone calls, requesting payments or negotiating payment plans, responding to correspondence, and utilizing professional judgment on account work standards. Strong organizational, communication, negotiation, and decision-making skills are necessary. Professional mannerism and phone voice are critical as well as good computer skills. Collections experience is preferred, but not mandatory. Must be positive and maintain a good attitude while working in a highly structured environment. High School diploma or GED required.
This Account Executive position is responsible for producing incremental revenue through outbound sales calls and inbound leads to companies across the states in an ongoing effort to meet sales goals. Key responsibilities include developing and qualifying leads, phone prospecting, setting up appointments, obtaining needs and business objectives, preparing and presenting sales proposals, and closing deals.
Requirements include at least 2 years of experience Preferably in business to business sales.
Copyright 2009 Credit Solutions, LLC: Accounts Receivable Management.
